I combined wayfinding, branding, and multi-channel communications into a unified visitor experience that increased visibility and usage of an underutilized outdoor public space.
Challenge
Outdoor space was physically disconnected from primary visitor traffic flow
Most visitors were unaware the space existed
Building lacked environmental cues directing visitors toward the area
Space needed stronger visual identity and discoverability
Approach
Designed environmental graphics system connecting indoor and outdoor experiences
Used leaf-based graphic elements to bridge institutional branding with outdoor environment
Developed directional signage guiding visitors outward from the main building
Supported campaign through digital signage, a webpage, maps, and tabletop signage
Addressed both navigation and awareness simultaneously
Results
30% increase in visitor traffic year over year
Improved visitor navigation and discoverability
Underused space became an active destination