A digital signage slide on a blue gradient background displaying three safety statistics: an air quality score of 97/100, a surface cleanliness score of 5/5, and 86% of staff fully vaccinated.
A digital signage slide titled "Air Safety" on a blue gradient background, listing three safety measures — increased outside airflow, UV sanitizer in the ventilation system, and MERV-13 HEPA filters — each marked with a green checkmark.

I developed a modular crisis communication signage system for rapidly changing COVID-19 protocols that enabled fast, accessible public communication under continuous operational pressure.

A wall-mounted TV in the library displaying a digital signage slide titled "Masks required for ages 2 & up," with three illustrated figures showing incorrect, correct, and incorrect mask fit marked by red X and green checkmark icons.
A black A-frame sign inside the library displaying an "Available now" sign on a blue gradient background, listing accessible services and paused services during a high community transmission period.

Challenge

  • Public health guidance changed continuously and unpredictably

  • Traditional design workflows could not support required speed

  • Messaging needed to remain accurate, calm, accessible, easy to update

  • Audience included non-native English speakers and stressed visitors

Solution

  • Built signage templates optimized for rapid updates

  • Prioritized large typography, uncluttered layouts, plain language, and iconography

  • Calibrated tone to remain direct without increasing anxiety

  • Designed system for quick deployment by communications staff

Results

  • Messaging updates reduced from traditional timelines to minutes

  • Maintained visual consistency throughout rapidly evolving policy changes

  • Improved accessibility for multilingual and high-stress audiences

A blue sign displayed on a library wall reading "Study Rooms Unavailable, returning July 5," with a circle-X icon.
A black A-frame sidewalk sign outside the Vernon Area Public Library entrance, displaying a welcome message with hours, a yellow highlighted mask requirement notice, and four safety rule icons on a blue-to-white background.